Terms and Policies

Mian South Coast Plaza Privacy Policy

Mian South Coast Plaza and its parent companies, subsidiaries, and affiliates (“we”, “our”, or “us”) value your privacy and the relationship we share with you. We are dedicated to protecting your privacy by adhering to the practices outlined in this Privacy Policy.

This Privacy Policy outlines the types of personal information we gather from our customers and explains how we collect, use, and disclose such information from individuals who visit our website, including all related pages, software, and mobile applications (together referred to as our “Services”). Furthermore, this Privacy Policy describes the steps we take to ensure the security of your information and provides guidance on how you can reach us if you have any questions about our privacy practices.

By engaging with our Services or providing us with personal information, you consent to the privacy practices outlined in this Privacy Policy.

1.What personal information we collect

Information you provide to us. The personal information you may provide to us through the Services or otherwise depends on how you interact with the Services. When you use the Services, we may collect:

• Contact data: if you choose to register/login to Loyalty Account, you need to provide your name, phone number (unique and unchangeable), email, address and your credit card information (optional). Also, if you choose not to register a Loyalty Account, you may need to provide name, phone number, email, and address to receive delivery orders, when you place an order through Online Ordering.
• Payment data: This information is shared with the necessary payment institutions for processing purposes. The data collected may include your payment card information such as the brand, card number, security code and expiration date, transaction information and details.
• Communications data based on our exchanges with you, including when you contact us through the Services, social media, or otherwise.
• Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
• Account data, such as the phone number, username, or password that you may set to establish an online account with the Services, date of birth, redemption code, loyalty program details and points, dietary or allergy information, reservation or waitlist details, vehicle information (for curbside pickup), preferences, order history, information about your participation in our contests, promotions, or surveys, and any other information that you add to your account profile.
• Other data not specifically listed here, which we will use as described in this Privacy Statement or as otherwise disclosed at the time of collection.

Information collected automatically. We, our service providers, and our business partners may collect information automatically when you visit our websites, complete a transaction, or use our Services. Information collected automatically may include:

• Device data, such as your device type/model, number and device ID (e.g., MAC address), information about your browser, settings (e.g., language) and operating system; your internet protocol (IP) address (including, in some instances, your perceived location); and unique advertising and related identifiers; transactional and purchase information.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them.

Communication interaction data such as your interactions with our email or other communications (e.g., whether you open and/or forward emails) - we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails.

Information collected from other sources. We may also collect personal information about you from third parties including our business partners, identity verification services, credit bureaus (if applicable), banks and other financial institutions and credit card companies.

2. How we use your personal information

We may use your personal information for the following purposes or as otherwise described at the time of collection:

• Provide, maintain and support our Services. We use your personal information to take and handle orders, deliver products or services, process payments, and enable access and usage of services for Merchants and their employees.
• Provide, troubleshoot, and improve our services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our services.
• Comply with legal obligations and protection. In certain cases, we collect and use your personal information to comply with laws; protect our, your or others' rights, privacy, safety or property (including by making and defending legal claims); audit our internal processes for compliance with legal and contractual requirements or our internal policies; enforce the terms and conditions that govern the Services; prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
• Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers. We may also use scoring methods to assess and manage credit risks.
• Direct marketing or Mobile Messages. We may send you direct marketing communications and may personalize these messages based on your needs and interests when you provide your phone number and consent to opt-in to receive such messages. You can opt out at any time by replying "STOP" to any message you receive.
  Rest assured, no mobile numbers will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Interest-based dishes or content. We, our service providers, and third-party advertising partners may use cookies and other technologies to collect information about your interaction (including the data described in the automatic data collection section above) with the Service, our communications and other online services over time, and use that information to recommend dishes that you might be interested in.
• Provide electronic gift cards services. You can purchase electronic gift cards for themselves or send them to others. The names and email addresses of both the purchaser and the recipient are required. The details of the electronic gift card will be sent to the recipient's email after the purchase is successful, while the purchaser will receive a receipt of the gift card in their own email.
• Further uses. In some cases, we may use your personal information for further uses, in which case we will ask for your consent to use of your personal information for those further purposes if they are not compatible with the initial purpose for which information was collected.

3. How we share your personal information

In certain instances, we will share personal information with the following parties (or as otherwise described in this Privacy Policy, in other applicable notices, or at the time of collection):

• Affiliates. Our parent, subsidiary, or affiliate companies, agents (if any) for the purposes outlined above.
• Service Providers. Third parties to provide, maintain and improve our services, including service providers who access information about you to perform services on our behalf or on behalf of us, such as hosting and information technology services, payment services, identity verification and fraud prevention services, marketing and advertising services, data analytics and personalization services and customer support services, such as Peppr. Peppr's privacy policy please refer to: https://www.peppr.com/privacy-statement
• Payment Processors. Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processors, such as Adyen. Adyen may use your payment data in accordance with its privacy policy: https://www.adyen.com/privacy-policy. And Worldpay, who may use your payment data in accordance with its privacy policy: https://privacy.worldpay.com/.
• Advertising Partners. Third-party advertising companies for the interest-based advertising purposes described above.
• Professional Advisors or Authorities. Including lawyers, auditors, bankers, insurers, law enforcement, and government agencies if we believe it is authorized or necessary to :
  • protect our rights or property, or the security or integrity of our Services;
  • enforce the terms of our terms of service or other applicable agreements or policies;
  • protect us, users of our Services or the public from harm or potentially prohibited or illegal activities;
  • investigate, detect and prevent fraud and security breaches;
  • comply with any applicable law, regulation, legal process or governmental request (including, for example, a court order, subpoena, or search warrant).
  • We may also share aggregated and/or anonymized information derived from the Services that does not directly identify you.

4. How we store your personal information

We are an international company and may use service providers that operate in other countries. Your personal information may be transferred to the United States and we will store your personal information in the U.S. on AWS which is our cloud service provider.  

5. Cookies and Similar Technology

We may use cookies, web beacons and other tracking technologies as part of providing the Services and for the purposes described in this Statement.

There are other tracking technologies, such as web beacons/GIFs, pixels, page tags, embedded scripts, that consist of small transparent image files or other web programming code that record how you interact with websites, mobile applications and services. They are often used in conjunction with web browser cookies or other identifiers associated with your device.

You may have the right to accept or reject cookies. You can manage or delete cookies according to your preferences, such as clearing all cookies saved on your computer, mobile device or in the software, but you may not be able to fully experience some of our convenience and security services.

6. How we protect your personal information

We have implemented technical and organizational measures (such as network isolation, data encryption, employee access control and other measures) designed to protect the personal information we collect.

However, no system or network is absolutely safe, and we cannot guarantee the security of your personal information.

7. Third-party services

We may provide links to other websites and services provided by third parties. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. These services and websites may operate independently from us and may have their own privacy notices or policies, which we strongly suggest you review before you use any of their services or conduct any activities on those websites. To the extent that any linked websites you visit are not owned or controlled by us, we are not responsible for their contents, their privacy practices and the quality of their services.

8. Your rights and choices

We may provide you with the capability to manage your personal information directly as part of the Services or by contacting us. Users who are located in California or other applicable US sates with omnibus consumer privacy laws can find additional information about their rights below.

• Access or update your information. You can manage your personal information by yourself as logging into your account. In other instances, if applicable, see the instructions provided as part of the Services or contact us as described in the "How to contact us" section of this Privacy Policy. We may need to verify your identity before changing or correcting your information. In certain instances, we may not be able to make the correction or accommodate the request due to legal, contractual or technical restrictions. correction or accommodate the request due to legal, contractual or technical restrictions.
• Opt-out of communications. You may opt-out of marketing-related emails or messages by following the opt-out or unsubscribe instructions at the bottom of the email, or by replying "STOP" to any message you receive. Please note that if you choose to opt-out of marketing-related emails or messages, you may continue to receive service-related and other non-marketing emails or messages.  
• Cookies. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, the Service may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit http://www.allaboutcookies.org. You can also configure your device to prevent images from loading to prevent web beacons from functioning.
• Blocking images/clear gifs: Most browsers and devices allow you to configure your device to prevent images from loading. To do this, follow the instructions in your particular browser or device settings.
• Advertising choices. You may be able to limit use of your information for interest-based advertising through the following settings/options/tools:
• Browser settings. Changing your internet web browser settings to block third-party cookies.
• Privacy browsers/plug-ins. Using privacy browsers and/or ad-blocking browser plug-ins that let you block tracking technologies.
• Platform settings. Google and Facebook offer opt-out features that let you opt-out of use of your information for interest-based advertising. You may be able to exercise that option at the following websites:
  • Google: https://adssettings.google.com/
  • Facebook: https://www.facebook.com/about/ads
  • Ad industry tools. Opting out of interest-based ads from companies that participate in the following industry opt-out programs
  • Network Advertising Initiative: http://www.networkadvertising.org/managing/opt_out.asp
  • Digital Advertising Alliance: https://optout.aboutads.info/
  • AppChoices mobile app: available at https://www.youradchoices.com/appchoices, which will allow you to opt-out of interest-based ads in mobile apps served by participating members of the Digital Advertising Alliance.
• Mobile settings. Using your mobile device settings to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.
  • You will need to apply these opt-out settings on each device and browser from which you wish to limit the use of your information for interest-based advertising purposes.  
  • We cannot offer any assurances as to whether the companies we work with participate in the opt-out programs described above.  
• Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
• Declining to provide information. We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.

9. Minors' personal information

Our Services are not targeted or directed at the minors under the age of 18, and we do not intend to, or knowingly, collect or solicit personal information from minors.  If we learn that any personal information we collected has been provided by a minor, we will promptly delete that personal information. For the collection of personal information of minors with the consent of parents or legal guardians, we will only use or publicly disclose this information if permitted by law, explicitly agreed by parents or guardians or necessary to protect minors.

10. How to contact us

If you have any questions about this privacy policy or personal information protection, you can reach us via the Customer Service email: .

11. Changes to this Privacy Statement

From time to time, we may update, change, modify or amend this Privacy Policy in order to comply with the applicable law or our changing business practices. Unless we are required by the applicable law to provide a prescribed form of notice and/or obtain consent, updated versions of this Privacy Policy may be posted on this website with additional communication.

Refund and Cancellation Policies

Merchants each set their own cancellation and refund policies. Once a Purchase has been made, you will need to contact the Merchant for cancellation, change or refund and it may vary depending on Merchants.

Secure Checkout Policy

We implement appropriate administrative, physical and technical security measures to reasonably protect your personal information against unauthorized access, disclosure, damage or loss. However, we cannot guarantee that the collection, transmission and storage of personal information will always be completely secure.